How to Report an Etsy Shop

Reporting a shop on Etsy, a global online marketplace known for its unique and handcrafted items, is an important process for maintaining the integrity and trustworthiness of the platform. While Etsy prides itself on fostering creativity and entrepreneurship, issues may inevitably arise, whether they’re related to counterfeit goods, a breach of Etsy’s policies, or customer service problems.

Understanding how to report a shop is crucial for consumers to ensure that their rights are protected and that they continue to have a positive experience on the platform. This process not only helps in addressing immediate concerns but also contributes to the larger community by upholding standards and promoting a safe, reliable, and authentic shopping environment. It’s a way for users to take an active role in preserving the unique spirit of Etsy, ensuring that it remains a space where genuine craftsmanship and quality are valued.

How to Report a Shop on Etsy

Knowing how to report a shop on Etsy is essential as it empowers customers and other stakeholders to safeguard the marketplace’s integrity. Etsy is renowned for its unique, often handmade items, and the trustworthiness of the platform is a cornerstone of its appeal. When users can report shops that violate Etsy’s guidelines—be it through selling counterfeit items, engaging in unethical business practices, or failing to meet customer service standards—they actively contribute to maintaining the quality and authenticity that Etsy is known for.

This process not only protects individual consumers from potential fraud or dissatisfaction but also upholds the broader community’s values, ensuring that Etsy remains a reliable and trustworthy platform for artisans and customers alike.

To report a shop on Etsy, follow these steps.

Gather Information:

Before making a report, it’s important to gather relevant information to support your claim. This includes checking the shop’s policies and looking through the shop reviews for any patterns of negative feedback.

Open the Shop Homepage:

Go to the Etsy shop page you want to report.

Click “Report this shop to Etsy”:

You will find this option in the sidebar on the shop homepage.

Select a Reason and Add a Note:

After clicking the report button, you’ll see a menu where you can choose a reason for your report. If your specific reason isn’t listed, you can add a detailed note explaining the issue.

Submit the Report:

Once you’ve selected the reason and added any necessary details, submit your report to Etsy.

Wait for a Response:

After submitting your report, Etsy will review it. This process can take some time, so patience is important. Etsy will keep you updated on the status of your report.

It’s crucial to note that reporting a shop should be a confidential process, and the shop owner will not be informed about who reported them. If the issue is related to a recent order, it’s often best to try to resolve it directly with the shop owner before reporting. If you’re unable to resolve the issue with the shop owner, then proceeding to report is appropriate.

For more detailed guidance, you can refer to Etsy’s help center here .

What Happens After Reporting?

Once a shop is reported on Etsy, the following steps are usually taken:

  1. Review by Etsy’s Team: Etsy has specialized teams responsible for reviewing reported items and shops. These teams assess the report and the evidence provided to determine if Etsy’s policies have been violated.
  2. Confidentiality: The process of reporting is confidential. The shop owner or the member who is reported will not be informed about who reported them. This is to ensure the safety and anonymity of the person making the report.
  3. Investigation: Etsy investigates the reported shop. This process involves examining the evidence provided, such as screenshots, messages, or other relevant documentation. They also review the shop’s history, listings, and any other pertinent information that might help in their assessment.
  4. Communication with the Shop Owner: Depending on the nature of the report, Etsy might reach out to the shop owner to gather more information or to clarify certain aspects of the report. This is part of their thorough investigation process.
  5. Action Taken: If Etsy finds that the shop has indeed violated its policies, they will take appropriate action. This could range from issuing a warning to the shop owner, requiring them to make certain changes, to suspending or permanently banning the shop from Etsy.
  6. No Immediate Response: It’s important to note that Etsy’s investigation can take some time, and immediate action or response may not always be possible. Etsy aims to thoroughly review each case to ensure a fair and appropriate outcome.
  7. Follow-up with the Reporting Party: In some cases, Etsy might follow up with the individual who made the report, especially if they require additional information or if there are updates regarding the report.
  8. Outcome: The outcome of the report is dependent on Etsy’s findings during their investigation. The actions taken are meant to uphold Etsy’s policies and maintain a fair and safe marketplace.

Remember, this process is designed to protect both buyers and sellers on Etsy, ensuring that the marketplace remains a safe and trustworthy environment for all users. For more detailed information about Etsy’s process, after a shop is reported, you can refer to their help center or relevant guidelines on their website.

Alternatives to Reporting

In situations where you encounter issues with an Etsy shop, it’s often more effective to try resolving the problem directly with the shop owner before reporting the shop to Etsy. Here are some scenarios where contacting the seller directly might be more appropriate:

  1. Misunderstandings or Minor Issues: If there’s a misunderstanding or a minor issue with your order, such as a delay in shipping or a slight discrepancy in the product, it’s usually best to contact the seller first. Most sellers are willing to resolve these issues amicably.
  2. Product Questions or Clarifications: If you have questions about a product or need clarification on something related to the shop, reaching out to the shop owner directly is the fastest way to get answers.
  3. Dispute Resolution: If you’re unhappy with a purchase or service, discuss it with the shop owner. They might offer a refund, exchange, or other solutions.

To contact a shop owner on Etsy, you can use Etsy’s messaging system. Go to the shop’s page and click on the “Contact” button. This allows you to send a direct message to the shop owner. Be clear and concise about your issue, and provide any relevant information such as order numbers or tracking information.

If direct communication doesn’t resolve the issue, you can escalate the matter through Etsy’s case system. This involves filing a report with Etsy where you’ll need to provide evidence to support your claim, such as screenshots, photos, or documentation of your communication with the seller. Etsy’s Trust and Safety team will then review your case and take appropriate action.

It’s important to gather as much information as possible about the shop and its activities before filing a report. Check the shop policies, review the shop reviews for any patterns of negative feedback, and ensure that your claim is valid and supported by evidence.

Remember, the goal is to resolve disputes amicably and efficiently, keeping the Etsy community a safe and trustworthy place for both buyers and sellers.

For more information, you can refer to the guides provided by Thrive on Etsy and Striving Potato.

Preventive Measures for Buyers

Shopping safely on Etsy requires a combination of vigilance and informed decision-making. Here are some preventive measures and tips for buyers:

  1. Research the Seller: Before making a purchase, take the time to research the seller. Look at their profile, the history of their shop, and their overall reputation on Etsy. A seller with a long, positive history is generally more reliable.
  2. Read Shop Reviews Carefully: Reviews can provide valuable insights into the quality of products and the seller’s reliability. Look for patterns in feedback; a few negative reviews in a sea of positives might not be a concern, but consistent complaints about the same issue could be a red flag.
  3. Examine Product Descriptions Thoroughly: Good sellers provide detailed and accurate descriptions of their products. Be wary of vague descriptions. Check for information about the materials, dimensions, and production process of the item.
  4. Look for Clear and Fair Policies: Check the shop’s policies regarding shipping, returns, exchanges, and refunds. A trustworthy shop will have clear and fair policies.
  5. Communicate with the Seller: If you have questions or concerns, don’t hesitate to contact the seller directly before purchasing. Their responsiveness and willingness to provide information can be a good indicator of their customer service.
  6. Use Secure Payment Methods: Always use secure payment methods offered by Etsy. Avoid transactions that ask you to pay outside the Etsy platform, as these are not protected by Etsy’s policies and may be fraudulent.
  7. Be Cautious with Personal Information: Only provide information that is necessary for the transaction. Be cautious of sellers asking for more personal information than is required.
  8. Check the Authenticity of Items: If purchasing branded or high-value items, verify their authenticity. Be wary of items that are significantly underpriced.
  9. Monitor Your Account: Keep an eye on your account and bank statements for any unusual activity after making a purchase.
  10. Learn from the Community: Engage with Etsy’s community forums to learn from the experiences of other buyers and pick up tips on safe shopping practices.

By following these tips, buyers can significantly reduce their risk and ensure a more secure and satisfying shopping experience on Etsy.

Final Words

In conclusion, understanding how to navigate Etsy responsibly, whether it’s reporting a shop that violates the platform’s guidelines or adopting safe shopping practices, is key to enjoying the rich and diverse marketplace that Etsy offers. The platform thrives on its community of sellers and buyers who value authenticity, creativity, and quality.

By taking an active role in maintaining the integrity of the marketplace—through vigilant shopping, thoughtful reporting, and community engagement—each member contributes to preserving the unique essence of Etsy. This not only enhances individual shopping experiences but also fortifies the trust and reliability that Etsy is known for. Ultimately, a well-informed and cautious approach to shopping and community participation on Etsy not only protects individual buyers but also upholds the values and standards that make Etsy a special place for artisans and consumers alike.


How do I report a shop on Etsy?

To report a shop on Etsy, first, navigate to the shop’s page. Scroll down to the bottom and click on the “Report this shop to Etsy” link. You’ll be prompted to fill out a form explaining your concerns. Provide as much detail as possible, including any evidence you might have, to support your report. After submitting the form, Etsy’s support team will review your complaint and take appropriate action.

What are valid reasons for reporting an Etsy shop?

Valid reasons for reporting an Etsy shop include selling counterfeit or illegal items, infringement of intellectual property rights, not adhering to Etsy’s policies, such as those regarding handmade items, and issues with delivery or product misrepresentation. It’s important to report shops that violate these standards to maintain the integrity of the marketplace.

What should I include in my report?

In your report, include specific details about your concern. This could be a description of counterfeit items, screenshots of correspondence showing poor customer service, evidence of non-delivery, or other relevant information. The more specific and factual the information, the easier it is for Etsy to investigate your claim.

Will the shop know who reported them?

Etsy keeps the identity of the reporter confidential. The shop will be informed that a report has been filed, but they will not be given information about who filed it. Etsy’s primary concern is to investigate and resolve the issue while maintaining the privacy of all parties involved.

What happens after I report a shop on Etsy?

After you report a shop, Etsy’s administration will review your report and investigate the issue. Depending on the findings, Etsy may reach out to you for additional information. The actions Etsy takes can vary, from issuing a warning to the seller, requiring them to rectify the issue, or, in serious cases, suspending or closing their shop. Etsy’s decision is based on its policies, the severity of the issue, and the evidence provided.

Leave a Comment