How to Change Your Etsy Email Address

For Etsy sellers and buyers, updating your email address is a straightforward task that can be accomplished swiftly, catering to needs like enhancing security or updating personal contact information. Etsy’s user-friendly interface simplifies this process, allowing it to be completed in a matter of minutes.

Whether you’re engaged in selling or purchasing on Etsy, maintaining an up-to-date email address is crucial. It ensures that you stay informed with vital notifications and the latest updates from Etsy, keeping your online marketplace experience seamless and efficient.

Why Change Your Etsy Email Address?

Changing your email address on Etsy can be necessary for several reasons, each important for maintaining the security and efficiency of your account:

  1. Security Concerns: One of the primary reasons to change your email address is security. If your current email account has been compromised or if you suspect any suspicious activity, updating your email address on Etsy can help protect your account from unauthorized access.
  2. Updated Personal Information: Over time, your primary email address might change. This could be due to a change in your job, the adoption of a more professional email handle, or simply moving away from an older email service. Keeping your Etsy account linked to your most frequently used email ensures you don’t miss important communications.
  3. Enhanced Privacy: If you started with a personal email and your Etsy shop has grown, you might want to switch to a business-specific email address. This helps in separating personal correspondence from business-related emails, thereby enhancing privacy and organization.
  4. Avoiding Spam and Clutter: If your current email address is inundated with spam or other irrelevant emails, changing to a new address can help keep your Etsy-related notifications from getting lost in the clutter.
  5. Ease of Access and Management: Sometimes, users prefer an email provider that offers better features or a more user-friendly interface. Changing your email on Etsy to one that is easier for you to access and manage can make your online selling or buying experience more pleasant and efficient.
  6. Recovering a Forgotten Account: If you have lost access to the email account associated with your Etsy account, changing the email address might be necessary to regain access and manage your account.

Changing your email address on Etsy is often a proactive step towards ensuring better security, improved organization, and more effective communication, all of which are crucial for a smooth and successful experience on the platform.

Step-by-Step Guide to Changing Your Etsy Email Address

Updating your email address on Etsy is an uncomplicated procedure that can be achieved in a few straightforward steps. Here’s a guide on how to accomplish this:

Step 1: Log In to Your Etsy Account

  1. Open Etsy’s Website: Open your web browser and go to Etsy’s official website.
  2. Click on ‘Sign in’: On the top right corner of the Etsy homepage, you’ll find the ‘Sign in’ button. Click on it.
  3. Enter Your Credentials: In the sign-in page, enter your current Etsy username and password. If you’ve forgotten your password, use the ‘Forgot your password?’ link to reset it.
  4. Complete the Login: After entering your credentials, click on the sign-in button to access your Etsy account.

Step 2: Accessing Account Settings

  1. Go to ‘Your Account’: Once logged in, look for a profile icon or your shop name at the top right corner. Click on it to reveal a dropdown menu.
  2. Select ‘Account settings’: In the dropdown menu, find and select the option that says ‘Account settings’. This will take you to a page where you can view and edit various account details.

Step 3: Changing Your Email

  1. Find the Email Section: In your account settings, navigate to a section titled ‘Email’ or something similar. This is where your current email address is displayed.
  2. Edit Your Email: Look for an option to ‘Change’ or ‘Edit’ your email. Click on this, and you will be prompted to enter a new email address.
  3. Enter New Email: Type in your new email address carefully. Double-check for typos or errors, as this will be your primary contact address for Etsy.
  4. Save Changes: After entering your new email, there may be a ‘Save’ or ‘Confirm’ button. Click on this to apply the changes.

Step 4: Email Verification

  1. Check Your New Email Inbox: Shortly after changing your email, Etsy will send a verification email to your new address. Open your email inbox to find this message.
  2. Open the Verification Email: Look for an email from Etsy with a subject line related to email verification. Open it.
  3. Verify Your Email: In the verification email, there will be a link or button saying something like ‘Verify Email’ or ‘Confirm Email’. Click on this link.
  4. Confirmation: After clicking the verification link, you will be directed to Etsy’s website, where you should receive confirmation that your email address has been successfully verified and updated.

By following these steps, you can smoothly change and verify your new email address on Etsy, ensuring that your account stays secure and up-to-date.

Troubleshooting Common Issues

When changing your Etsy email address, you might encounter some common issues. Here’s a detailed guide to troubleshooting these problems:

Unable to Log In

  • Forgotten Password: If you’ve forgotten your password, use the ‘Forgot your password?’ link on the sign-in page to reset it. Etsy will send a password reset link to your registered email.
  • Incorrect Username: Ensure you are entering the correct username. If you’re unsure, check past emails from Etsy which might contain your username.
  • Account Lock: Sometimes, multiple failed login attempts can lock your account temporarily. Wait a bit before trying again, or contact Etsy support for assistance.

Not Receiving the Verification Email

  • Check Spam or Junk Folder: Sometimes, the verification email might land in your spam or junk folder. Check these folders in your email.
  • Email Delay: Email delivery can sometimes be delayed. Wait for a few minutes and check your inbox again.
  • Resend the Email: If you still haven’t received the email, go back to your Etsy account settings and try resending the verification email.

Error Messages When Changing Email

  • Incorrect Email Format: Make sure you’re entering a valid email address format (like [email protected]). Avoid any spaces or unusual characters.
  • Already in Use: If Etsy indicates the email is already in use, you might have another Etsy account with that email. Use a different email or retrieve the login details of the other account.

Access Issues After Email Change

  • Log Out and Log In Again: After changing your email, log out of Etsy and log in again with your new email to ensure the changes have taken effect.
  • Clear Browser Cache: Sometimes, your browser’s cache can cause issues. Clearing the cache or trying a different browser can help.

Contacting Etsy Support

  • If All Else Fails: If you’re unable to resolve the issue yourself, contact Etsy’s customer support. They can provide specific guidance based on your account details.
  • Provide Detailed Information: When contacting support, provide as much detail as possible about the issue, including any error messages and steps you’ve already taken.

Security Concerns

  • Regularly Update Passwords: After changing your email, it’s a good practice to update your password as well for added security.
  • Monitor Account Activity: Keep an eye on your account activity for any unusual actions that may indicate security issues.

By following these troubleshooting steps, you can resolve the most common issues encountered when changing your email address on Etsy. Remember, maintaining the security and accuracy of your contact information on Etsy is crucial for a smooth and safe experience on the platform.

Security Tips

Maintaining strong security on Etsy, as with any online platform, is crucial to protect your personal information and business dealings. Here are some detailed security tips for Etsy sellers and buyers:

Use a Strong, Unique Password

  • Complexity: Your password should be a mix of letters (both upper and lower case), numbers, and special characters.
  • Length: Aim for at least 12 characters.
  • Uniqueness: Avoid using the same password for multiple accounts. Each account should have a unique password.

Enable Two-Factor Authentication (2FA)

  • Extra Layer of Security: 2FA adds a step to your login process, usually a code sent to your phone or email.
  • Verification Methods: Use an app like Google Authenticator or receive codes via SMS for 2FA.

Regularly Update Your Password

  • Routine Changes: Change your password regularly, at least every few months.
  • After Suspected Breaches: Immediately change your password if you suspect your account has been compromised.

Be Cautious with Email Links

  • Phishing Attempts: Be wary of emails asking you to click on a link and enter your Etsy credentials. These could be phishing attempts.
  • Verify Email Source: Check the sender’s email address for authenticity.

Monitor Your Account for Unusual Activity

  • Regular Checks: Regularly check your account for any unexpected changes or transactions.
  • Immediate Action: If you notice anything unusual, change your password and contact Etsy support immediately.

Use a Secure Internet Connection

  • Avoid Public Wi-Fi: Public Wi-Fi networks are less secure. Avoid accessing your Etsy account from such networks.
  • VPN Use: Consider using a Virtual Private Network (VPN) for an additional layer of security, especially when accessing your account from public or shared networks.

Keep Your Computer and Browser Updated

  • Software Updates: Regularly update your computer’s operating system and browser to protect against security vulnerabilities.
  • Antivirus Software: Use reputable antivirus software and keep it updated.

Be Wary of Sharing Personal Information

  • Limit Sharing: Be cautious about how much personal information you share in your Etsy profile or with buyers/sellers.
  • Secure Communication: Use Etsy’s messaging system for all communications related to transactions.

Educate Yourself on Common Scams

  • Stay Informed: Be aware of common online scams and how they operate.
  • Etsy’s Guidelines: Familiarize yourself with Etsy’s guidelines and recommendations for avoiding scams.

Backup Your Data

  • Regular Backups: Regularly back any important information related to your Etsy account, such as transaction histories, customer information, and product listings.

By implementing these security measures, you can significantly reduce the risk of security breaches and protect both your personal and business information on Etsy.

Final Words

In conclusion, changing your email address on Etsy is a simple and essential task for maintaining the security and accessibility of your account. Regularly updating your email ensures that you stay informed about important notifications, and order updates, and enhances the overall security of your Etsy experience. By following the straightforward steps outlined, you can easily keep your account details current, ensuring a smooth and enjoyable Etsy journey. Remember, keeping your contact information up-to-date is a key part of managing any online account effectively.


How can I reset my password on Etsy?

To reset your password on Etsy, go to the sign-in page and click on the ‘Forgot your password?’ link. Enter your email address, and Etsy will send you a link to reset your password. Follow the instructions in the email to create a new password.

Is it safe to use my credit card on Etsy?

A: Yes, it is generally safe to use your credit card on Etsy. Etsy uses secure encryption technology to protect your financial information. However, it’s important to ensure that your device and internet connection are secure and to monitor your account for any unauthorized transactions.

Can I sell handmade items on Etsy?

A: Absolutely! Etsy is a platform specifically designed for the sale of handmade items, vintage goods, and craft supplies. When listing handmade items, ensure they are indeed handmade by you or a member of your team and fit within Etsy’s guidelines.

How do I contact Etsy support?

A: To contact Etsy support, visit the Etsy Help Center on their website. You can reach out for assistance through their online contact form, and for certain issues, you may be able to directly email or chat with a support representative.

What should I do if I suspect a scam on Etsy?

A: If you suspect a scam on Etsy, do not respond to any suspicious messages or engage with the suspected scammer. Report the incident to Etsy immediately through their reporting system. Also, ensure your account security by changing your password and checking for any unauthorized activity.

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